Refund policy

Return & Refund Policy

We want you to be completely happy with your purchase. Please read our return policy carefully.

Return Window You have 14 days from the date of delivery to request a return.

Eligible Items Items must be unused, in their original packaging, and in the same condition as received. For hygiene reasons, certain items cannot be returned once opened.

Non-Returnable Items

• Items damaged due to misuse or improper handling
• Items returned after the 14-day window

How to Return Contact us at lumenandliving@gmail.com with your order number and reason for return. We'll provide you with return instructions within 2 business days. To request a return, you can also log in to your customer account and submit a return request directly from your order."

 

Refunds Once your return is received and inspected, we'll notify you of the approval or rejection. Approved refunds are processed within 5–7 business days to your original payment method.

Damaged or Wrong Items If you received a damaged or incorrect item, please contact us within 48 hours of delivery with a photo and we'll make it right immediately.